Sheraton Grand Pune Bund Garden Hotel

The common areas impress with architectural details. Huge, crystal chandeliers adorn the ceilings of the lobby, restaurants and staircases. There are unique works of art in quite a few places. The staff is friendly and always available. The rooms are large and comfortable. Breakfast is very varied, offering a wide selection of local, Asian and international cuisine. The restaurant also offers a buffet dinner, which is worth paying attention to. Hotel is just next to the train and metro station. However, the area is not suitable for walking outside.

Staff was very polite and courteous Right from Bell boys to reception housekeeping and restaurants- Rooms are roomy. Although not as big as expected. But we were there only for a short while Roof top restaurant had a good ambience , and service was very good Breakfast staff was amazing and took good care of my guests

My default favorite for work trips in Pune. Decent 5-star property made exceptional by its staff. Special thank you to Manasi and front desk staff for smooth check-in and making every effort to accommodate my requests. And special thanks to Zuman and Sufiyan at the concierge for their kind assistance. Otherwise I really enjoy the food at the breakfast place - also serving great dinner and the waitresses and waiters are wonderful. Perfect size buffet spread with something for everyone: spicy to plain, indian and foreign cuisines. Personal fave was the small cart with Maharashtrian local specialties - hats off to the chef for that! Wifi, bathrooms, fitness center all very good.

Without question this is the best hotel I have ever stayed in. Every single member of staff is exceptional when it comes to service delivery and personal attention. For me it all comes down to the leadership shown by GM Saurabh Dube. Whether its the Head Chef Ritesh personally ensuring you are getting everything you want food wise throughout your stay; Chef Krishna in the absolutely fantastic new Nuvo Restaurant preparing a menu specifically designed for you that will surpass your expectations; Rinn and Siddhi in the lobby café taking care of you between meetings, or Swapnali and Khan at the roof restaurant preparing delicious local fare as you take in the pool and view, you will want for nothing at this hotel and will judge others of the standards that it sets. This is why we keep coming back every time we are in Pune.

The hotel is very beautiful, superb design, clean, the staff are amazing and very understanding of all our questions and concerns. The attention to detail in this hotel is seen everywhere, and the hospitality is unparalleled. The breakfast was excellent, with so many options to choose from and order, with both cold foods and hot foods. Every day we had something new. I liked the dosas, the tea, my son had a specially made Mickey Mouse pancake, and I appreciated the home made pastries which were much better than what I can usually buy from high-end coffee shops. The rooftop terrace (with restaurant) is such a beautiful oasis, and during the day the rooftop pool is open for kids and hotel customers. My son has many teddies/soft toys with him and every day the cleaning staff was arranging them so nicely on the bed. Beautiful hotel and fantastic hospitality. It was above and beyond what I was expecting, seriously one of the best!